Pirelli Temp Spare Tyres Available in Lothian
Spare Tyre from Pirelli
Spare Tyre from Pirelli
Haymarket Station, Gorgie, Stenhouse, Sighthill
Air Conditioning Recharge, Batteries, Battery Check, Brake Inspection, Brakes, Bulb Replacement, Catalytic Converter, Exhausts, Front and Rear Brake Pads and Disc Check, MOT, Servicing, Steering Check, Suspension Check, TPMS (Tyre Pressure Monitoring Systems), Tyre Repair, Vehicle Health Check, Wheel Alignment, Wheel Balance Check, Winter Check
My car has a vehicle safety recall and I have been told to book into Volvo Edinburgh. No matter what day or time of day I call this garage, or how long I sit on hold in the automated system, or whether I call servicing, general enquiries, or sales, nobody ever answers the phone. I even emailed them asking them if there was a particular time or day when I could call and speak to someone - no reply. From the perspective of Volvo Edinburgh, this is such a missed opportunity. Here's a load of people who already have Volvos (ie. they are about as good a potential customer for a Volvo garage as is possible), and this recall makes all those people HAVE TO walk into a Volvo showroom. Totally captive audience of their easiest potential customer group. By making it impossible to deal with them they've managed to turn an open goal into an own goal.
Showroom a bit tired. Clelland Volvo in Galashiels is by far the best Volvo showroom I've ever been in. However the service in Edinburgh Volvo is usually of a high standard. You can always walk to the Gyle Shopping Centre for a coffee while your car is being serviced to kill some time. Works for me as I'm retired now. I'm a big Volvo fan.
Simple things - I found out my Volvo XC70 had a seatbelt recall when I taxed it & subsequently received a letter from Volvo, Edinburgh. All good. I subsequently spoke on the telephone with a pleasant lady who booked me in for 8am on Thursday 19/11/20. Still, all good. I live in the Scottish Borders so it was a 06:30am start to be there for 8am. On arrival at 07:50hrs I parked at the rear (following signage) and walked back round to the front double entrance door where I met another Volvo customer waiting to get in. It was very cold and were both disappointed that the front door was locked as staff were clearly visible inside the showroom but ignoring us. 8am came and went and still we stood by a locked door. By this time I was chilled. My fellow customer went to his mobile phone but was repeatedly frustrated by no reply after an automated system response. The other customer walked off and I was left standing at a locked front door. It was now becoming annoying as I had made a great effort to be at Volvo ahead of my booked time only now to be late. I asked a young male Volvo employee who was sweeping up the leaves around the cars in the forecourt when I was going to get inside. He did not say when the main front door entrance would be unlocked but kindly told me that the service entrance was round the side of the building. I asked him how I was supposed to know this as there were no signs stating service entrance this way etc to which he could only shrug. (Not his fault I know). I found the side door and my fellow cold customer from the front door who said that he thought I would come looking when he did not come back. I was now third in the queue as another customer was standing in front of us. When I was served I asked how I was supposed to know that the service entrance was round the side of the building to have this very same information regurgetated back to me by the male service staff i.e the front door "sales" door is locked and the "service" door is round the side, which explained nothing. I am neither stupid or arguementative so let it go. Life is hard enough, especially just now, but a simple sign on the front door with an arrow stating that the service entrance is round the side could have made this experience a lot simpler.
Car is great, but I was asked by the garage to call the Service Dept to buy the 2 year service plan during a week day. I called the Service department, an automated message repeatedly told they are very busy but hold and my call will be answered. I gave up waiting after 20-30 minutes of holding on 4 occasions at different times. I am now seriously concern that I have bought a car from a garage whose Service department do not put Customer Service high on their priority list. Will I be required to put aside hours of my time in the future to wait to get through on the telephone just to book my car in for a service! Second issue was when I collected the new car, the sales person upset my spouse by asking if I would be buying one for her too, making the assumption that she, also an independent professional can not afford to buy her own car and would require her spouse to buy her a car! That did not upset me but upset the Spouse who believes the comment Sexist.
Took my car along for a free clean of the aircon ducts to wipe out any nasty bugs that may have been lurking. Excellent service. Clean waiting area. Scial distancing and Covid measures in place and observed.
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