Unbelievable trouble with car bought here such as never met before. Battery, tires , computer. If you want to be stranded and off the road, this is the place. A good location for getting relieved of your cash. Not a standard Volvo agent after our 30 years Volvo driving. Think unreliability back in the 70s.
a month ago
Very worst customer experience with the SERVICE department. It seems they have never had training on customer relationship management. VOLVO should definitely consider introducing this dealership (service) employees to words like POLITENESS, KINDNESS, COURTSEY. They don't even welcome the customers and offer them a seat. My kind advise .....Please enroll these guys for a training programme on basic customer service.
4 months ago
I've bought many cars over many years and have had a varying degree of proficiency at the handover stage, probably the single most important process in the purchasing chain.
This is my first Volvo and I travelled over 300 miles to Edinburgh to get it simply because it was the most competitively priced.
I have to say that I was met with the best purchasing experience ever.
The car I purchased was beautifully presented and immaculately clean.
The staff are extremely proficient, a big shout out to Liam, Craig and Hadleigh but the best I'll save until last and that is Susan Tait.
Susan went over and above her call of duty, ringing me on her days off to ensure the purchasing process went smoothly which it did.
A highly professional company, I would not hesitate in recommending them as a credit to the Volvo brand.
2 months ago
Worst customer experience i have ever had visiting a showroom.
Went in ready to leave with a new XC90, however after walking around the showroom for what was a good part of 10 minutes and still not been approached by one of the staff (who may i add were busy sharing their own personal stories with one another or just browsing the web to kill time ) i had decided at this point it was not worth my time and "investment" on a volvo.
Happy to hear one week later that 50,000 vehicle were recalled due to faulty engine part. Glad i didn't purchase in the end.
And now a proud new owner of the Jag F-Pace instead.
2 months ago
Bought a Volvo from another dealer last month and found the back windscreen wiper not working. Through the Volvo selekt warranty I took my car to Volvo Edinburgh. They told me to bring it in, found a fault with the wiper motor and ordered a new one. Whilst the car was being checked, it got a wash & valet. Was phoned when the part was in (a week later) booked her in and the new part fitted. I waited with a lovely cup of coffee. Even though this was no fault of Edinburgh Volvo, they carried out the repair with such professionalism and little fuss and the service I found outstanding. With this sort of service, I’m glad I chose Volvo. I thank all the staff involved for looking after me and my car in such a friendly, no fuss manner.
Colin torrie (Volvo v40 cross Country)