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LOTHIAN VOLVO CAR TYRESMURRAYS VOLVO EDINBURGH
LOTHIAN VOLVO CAR TYRESMURRAYS VOLVO EDINBURGH
Gorgie, Haymarket Station, Sighthill, Stenhouse
Air Conditioning Recharge, Batteries, Battery Check, Brake Inspection, Brakes, Bulb Replacement, Catalytic Converter, Exhausts, Front and Rear Brake Pads and Disc Check, MOT, Servicing, Steering Geometry, Suspension Check, TPMS (Tyre Pressure Monitoring Systems), Tyre Repair, Vehicle Health Check, Wheel Alignment, Wheel Balance Check, Winter Check
I recently traded in and purchased a new car at Volvo Edinburgh. Andy Marshall at the garage was first class. The service and communication was excellent, my car was prepared to a quality standard. I’d highly recommend Andy and the team at Edinburgh Volvo.
I took my car in for a service and was told that it would be a 2 hour wait. 2 and a half hours later I enquired as to when my car might be ready. I was told that it would be another 40 minutes or so. I explained that I had to get to work and would have to take the car away within the next 20 minutes. I just about made it to work but wasn't able to get the car cleaned (which is included in the service). When I complained about the time taken, they person told me that the services always take more than 2 hours, even though I explicitly told when booking the car in that it would be 2 hours long. I wrote to the branch afterwards to explain my frustration but heard nothing back. I was told that I needed a new part for the rear windscreen wiper and that this would be ordered in. I was also told that when this was fitted I would get a the car cleaned (as this didn't happen during the service). I was happy to do this. HOWEVER, its now been two months since the service and no one from the volvo garage has called me to let me know if the part has arrived or not. Im not even convinced that they have ordered it. I would seriously think twice before going to this dealership, they clearly put little emphasise on customer service.
Very helpful, Andy was excellent ,offering tea, coffee, juice and help us get car reg transfer a big thanks ,hope you enjoyed your biscuits
Andy Marshall was very helpful, explained everything concisely and arranged our drive away insurance, his service was outstanding
The transaction was carried out professionally and smoothly. Throughout the purchase all questions were answered. I would certainly recommend Volvo cars Edinburgh for car purchase.
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