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LOTHIAN VOLVO CAR TYRESMURRAYS VOLVO EDINBURGH
LOTHIAN VOLVO CAR TYRESMURRAYS VOLVO EDINBURGH
Haymarket Station, Gorgie, Stenhouse, Sighthill
Air Conditioning Recharge, Batteries, Battery Check, Brake Inspection, Brakes, Bulb Replacement, Catalytic Converter, Exhausts, Front and Rear Brake Pads and Disc Check, MOT, Servicing, Steering Geometry, Suspension Check, TPMS (Tyre Pressure Monitoring Systems), Tyre Repair, Vehicle Health Check, Wheel Alignment, Wheel Balance Check, Winter Check
Very worst customer experience with the SERVICE department. It seems they have never had training on customer relationship management. VOLVO should definitely consider introducing this dealership (service) employees to words like POLITENESS, KINDNESS, COURTSEY. They don't even welcome the customers and offer them a seat. My kind advise .....Please enroll these guys for a training programme on basic customer service.
F
I've bought many cars over many years and have had a varying degree of proficiency at the handover stage, probably the single most important process in the purchasing chain. This is my first Volvo and I travelled over 300 miles to Edinburgh to get it simply because it was the most competitively priced. I have to say that I was met with the best purchasing experience ever. The car I purchased was beautifully presented and immaculately clean. The staff are extremely proficient, a big shout out to Liam, Craig and Hadleigh but the best I'll save until last and that is Susan Tait. Susan went over and above her call of duty, ringing me on her days off to ensure the purchasing process went smoothly which it did. A highly professional company, I would not hesitate in recommending them as a credit to the Volvo brand.
F
Worst customer experience i have ever had visiting a showroom. Went in ready to leave with a new XC90, however after walking around the showroom for what was a good part of 10 minutes and still not been approached by one of the staff (who may i add were busy sharing their own personal stories with one another or just browsing the web to kill time ) i had decided at this point it was not worth my time and "investment" on a volvo. Happy to hear one week later that 50,000 vehicle were recalled due to faulty engine part. Glad i didn't purchase in the end. And now a proud new owner of the Jag F-Pace instead.
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Bought a Volvo from another dealer last month and found the back windscreen wiper not working. Through the Volvo selekt warranty I took my car to Volvo Edinburgh. They told me to bring it in, found a fault with the wiper motor and ordered a new one. Whilst the car was being checked, it got a wash & valet. Was phoned when the part was in (a week later) booked her in and the new part fitted. I waited with a lovely cup of coffee. Even though this was no fault of Edinburgh Volvo, they carried out the repair with such professionalism and little fuss and the service I found outstanding. With this sort of service, I’m glad I chose Volvo. I thank all the staff involved for looking after me and my car in such a friendly, no fuss manner. Colin torrie (Volvo v40 cross Country)
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I was in the market for a 7 seater found a 2017 Volvo XC90 at a decent price(not cheapt at all) but to my surprise i get home and have squeaky breaks, squeaky doors and my steering wheel vibrates when i stop, i live 50 min away from the dealer only dealer in the area! I call the sales agent to let him know all the problems and he is like no worries just bring it back and we will take care of it. WELL, not so much, show up today to be informed that the squeaky breaks are a known issue for Volvo, so nothing to be done there but my car is also vibrating so they recommend i change out the rotors for a wooping 1'345.00! This is a car i have had for 2 Months!!!! In my life have i been so disappointed with not only the car but the willingness of the dealer to help "0". Please people do not give your hard earned money to a company that does not stand by its product!!!!!
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